Managed Services
Launch day is the youngest your website will ever be
From the moment a site goes live it starts accumulating risk — unpatched plugins, aging themes, content drift and performance that degrades as traffic and catalogs grow. We take on the running of your Webflow, Magento, Shopify or CMS platform as a standing managed engagement — updates, security, performance and content support — so the site your customers rely on keeps earning its keep.
- 24/7 follow-the-sun coverage
- Webflow · Magento · Shopify
- Security patching on a cadence
The problem after launch
How a flagship website quietly becomes a liability
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Plugins and themes age faster than anyone budgets for
Every unpatched extension is a known vulnerability with your brand on it. The update backlog grows silently, and closing it later — across core, theme and plugin versions at once — is riskier than staying current ever was.
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Performance degrades as the site succeeds
Growing catalogs, accumulating scripts and heavier pages erode speed a little at a time. Nobody notices day to day — until conversion and search rankings have already paid the price.
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The launch team has moved on
The agency that built the site closed the project; the engineers who knew its quirks are on other work. When something breaks, the organization is reverse-engineering its own website under pressure.
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Content and catalog changes queue behind everything else
Marketing needs a landing page, commerce needs a catalog restructure — and both wait, because website changes compete with product work for the same few people.
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Downtime happens on the site's schedule, not yours
Commerce peaks, campaign launches and traffic spikes land at nights and weekends. Without staffed off-hours coverage, an outage runs unattended precisely when it costs the most.
How we help
From occasional fixes to accountable operation
Cosmonaut runs your web platform under a written service definition with SLAs — the same site, a fundamentally different risk profile.
- Updates applied ad hoc, when someone finds time
- Security patches wait for the next convenient sprint
- Page speed degrades unnoticed as the site grows
- Content requests queue behind engineering work
- Weekend outages wait for Monday morning
- Core, theme and plugin updates on a documented cadence
- Security patching staged, verified and logged
- Performance monitored and tuned against targets
- Content and catalog support with agreed turnaround
- Uptime watched 24/7 with human incident response
Scope of service
What the engagement covers, month after month
A named service owner and defined SLAs — Cosmonaut is accountable for the platform's health, not billing hours against it.
Platform Updates
Core, theme, plugin and integration updates staged, verified and released on a scheduled cadence.
Security Patching
Continuous patching and monitoring that keeps the platform ahead of known vulnerabilities.
Performance Upkeep
Page speed and uptime monitored and tuned so growth in traffic and catalog never quietly taxes conversion.
Content & Catalog Support
Ongoing support for content, product catalog and CMS structure changes with agreed turnaround targets.
Incident Response
Structured triage, escalation and resolution against documented runbooks, with 24/7 coverage for critical issues.
Reporting & Reviews
Monthly reports on uptime, performance and maintenance completed, plus quarterly business reviews.
The operating rhythm
A stewardship loop, not a ticket queue
Onboard
Platform audit, access model, runbooks
Baseline
Patch level, speed & risk register
Stabilize
Close the update backlog
Operate
24/7 monitoring & response
Improve
Monthly update & tuning cycles
Review
Quarterly business review
Why it matters
What continuous website management changes
These describe the goals of the service; your baseline is measured during onboarding and progress is reported against it monthly.
Platform coverage
The platforms we manage
The paper trail
Artifacts the service produces, month after month
- Service definition & SLA scheduleWritten scope, response targets and escalation paths — signed before we start
- Platform runbooksArchitecture, extensions and procedures written so any engineer can follow them
- Update & maintenance logEvery core, theme and plugin update applied, dated, verified and reversible
- Security & risk registerKnown exposures, their severity and the plan to retire them
- Monthly service reportUptime, performance, patching and completed work in one document
- Post-incident reviewsWhat happened, why, and what changed to prevent recurrence
- Quarterly business reviewPlatform health, risks retired and next quarter's improvement plan
- Exit & transition planThe documented path back to in-house ownership, maintained from day one
Industry applications
Where an always-healthy website matters most
- RetailCommerce under peak load
- Financial ServicesTrust-critical web presence
- HealthcarePatient-facing portals
- ManufacturingB2B catalogs & ordering
- TelecomHigh-traffic self-service
- InsuranceQuote & claims journeys
Related
Adjacent capabilities
Questions CIOs ask
The fine print, up front
Which platforms do you manage?
Webflow, Adobe Commerce (Magento), Shopify Plus and the wider CMS platforms already in your stack, along with the integrations, themes and custom code around them. During onboarding we document the platform's architecture, extensions and risk profile before we accept operational accountability for it.
How do you apply updates without breaking the live site?
On a scheduled cadence, through your change process. Core, theme, plugin and integration updates are staged and verified in a non-production environment first, released in approved windows with a documented rollback plan, and recorded in a maintenance log. Emergency security patches follow an accelerated version of the same path — faster, never looser.
Does the service cover content and catalog changes?
Yes — ongoing support for content updates, product catalog changes and CMS structure work is part of the service definition, with turnaround targets agreed per request type. Larger redesigns or new build work are scoped separately so the standing engagement stays predictable.
What happens if the site goes down outside business hours?
Coverage is follow-the-sun across our Dubai, USA and India teams, so a person — not a voicemail — picks up the incident whenever it starts. Uptime monitoring detects the problem, triage begins against documented runbooks, and critical escalations reach your named contacts through the paths you approve.
Who owns the platform accounts, licenses and content?
You do, always. Platform accounts, hosting relationships, domains, licenses and every piece of content stay in your name. We operate through named, auditable accounts under your access policy, so ending the engagement never means losing control of your own website.
What visibility do we get into the service?
A monthly service report covering uptime, performance, security patching and completed maintenance work; a post-incident review after every significant event; and a quarterly business review where we walk through platform health, risks retired and the improvement plan for the next quarter.
See what your website looks like under accountable management
A website management review baselines your patch posture, page speed and uptime history — then shows exactly what the first ninety days of the engagement would change.