Managed Services
Observability that improves every month it runs
Monitoring platforms decay the day the project team leaves. We take over the running of yours — watching it, tuning it and reporting on it in a continuous stewardship loop — so year two of the platform is measurably better than day one.
- 24/7 follow-the-sun coverage
- Operated in your Slack & Jira
- AppDynamics · Dynatrace · Datadog
The problem with go-live
Why observability platforms quietly stop earning their keep
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Nobody owns the platform after the project closes
Implementation ends, the integrator leaves, and stewardship falls to whoever has spare cycles — which in practice means no one. Configuration freezes while the estate underneath keeps changing.
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Coverage drifts as the architecture evolves
New services ship uninstrumented, deprecated ones keep consuming agents, and six months later the topology map describes an application that no longer exists.
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Thresholds set at go-live stop matching real traffic
Baselines captured in a quiet launch week misfire under seasonal load. Pages get muted, and the platform loses the one thing it needs to be useful: on-call trust.
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Your engineers are tuning monitors instead of shipping features
Platform upkeep is real work — upgrades, agent lifecycle, dashboard requests, data-volume management. Every hour it takes comes out of your delivery roadmap.
Scope of service
We run the platform — you consume the signal
A written service definition, a named service owner and SLAs — Cosmonaut is accountable for the platform's health, not billing hours against it.
Platform Administration
Upgrades, agent lifecycle, user and access management, and health checks on the tooling itself.
Coverage Stewardship
New services instrumented as they ship; retired ones cleaned up so coverage tracks the real estate.
Continuous Alert Tuning
Every fired alert reviewed against actual impact; thresholds re-baselined on a monthly cycle.
Dashboard Curation
Operational and executive views maintained as living assets, retired when they stop being read.
24/7 Escalation Coverage
Follow-the-sun engineers across Dubai, the USA and India triage platform issues around the clock.
License & Data Governance
Agent allocation and telemetry volume reviewed quarterly so spend keeps tracking business value.
The operating rhythm
A stewardship loop, not a ticket queue
Onboard
Access model, runbooks, service definition
Baseline
Coverage & alert-quality scoring
Stabilize
Fix gaps, silence false pages
Operate
24/7 platform stewardship
Optimize
Monthly tuning & coverage cycles
Review
Quarterly business review
Why it matters
What continuous stewardship changes
These describe the goals of the service; your baseline is measured during onboarding and progress is reported against it monthly.
Platform coverage
The estates we operate
The paper trail
Artifacts the service produces, month after month
- Service definition & SLA scheduleWritten scope, response targets and escalation paths — signed before we start
- Monthly service reportCoverage, alert quality, incidents and tuning activity in one document
- Tuning changelogEvery threshold and health-rule change, dated and justified
- Coverage registerWhat is instrumented, what is not, and why — kept current
- Dashboard catalogEvery view with a named owner and a review date
- Platform runbooksAdministration procedures written so any engineer can follow them
- Quarterly business reviewValue delivered, license posture and next quarter's improvement plan
- Exit & transition planThe documented path to in-house ownership, maintained from day one
Related
Adjacent capabilities
Questions CIOs ask
The fine print, up front
What does "managed" actually include?
A named service owner, defined SLAs for platform issues, scheduled tuning and coverage reviews, dashboard and report curation, upgrade management, and 24/7 escalation coverage. The scope is written into a service definition you sign off — not a vague retainer.
How often do you tune alerts and thresholds?
Continuously in response to incidents, and on a scheduled cadence regardless — every alert that fired is reviewed against actual impact each month, thresholds are re-baselined as traffic patterns shift, and every change is recorded in a tuning changelog you can audit.
What reporting will leadership see?
A monthly service report covering coverage, alert quality, incidents and tuning activity, plus a quarterly business review where we walk through platform value, license utilization and the improvement plan for the next quarter with your stakeholders.
Who owns the tooling, licenses and data?
You do, always. Licenses, controllers, accounts and telemetry stay in your name and your tenancy. We operate through named, auditable accounts under your access policy, so ending the engagement never means losing your platform.
What happens if we decide to bring it back in-house?
Every engagement includes a documented exit path: current runbooks, the tuning changelog, dashboard catalog and coverage register are yours throughout, and we run structured knowledge-transfer sessions during a defined transition window rather than walking away on the end date.
See what your platform looks like under stewardship
A managed services review scores your current coverage and alert quality, then shows exactly what the first ninety days of the engagement would change.